Cisco — Cisco Unified Contact Center Express

Deploying Cisco Unified Contact Center Express (UCCXD) [ENG]
Год выпуска: 2008
Автор: Cisco
Жанр: Техническая литература (Видео уроки)
Издательство: Cisco Partner Learning Solution
Описание:
Prerequisits
Learner Skills and Knowledge Required:
Internetworking fundamentals
Basic IP telephony fundamentals
Cisco Unified Communications Manager deployments
Cisco IP Phones and Cisco IP Communicator
Contact Cneter Operations
Microsoft Windows Server 2000, 2003, XP
MS SQL 2000, MSDE databases
Course Content
This course provides knowledge and hands-on deployment experience for Unified Contact Center Express and Unified IP IVR. Deployment tasks include planning, installation, configuration, administration, script development, agent and supervisor deployments, and troubleshooting.
Course Objectives
Upon completing this course, you will be able to:
Design and plan a Unified Contact Center Express and a Unified IP IVR implementation
Install or discuss all CRS components, servers and clients
Configure all CRS components
Build workflow applications to exploit Unified IP IVR features and capabilities
Build contact center workflows to exploit Unified Contact Center Express features and capabilities
Deploy and use Agent and Supervisor Desktop software
Deploy Outbound Preview Dialer for Unified CCX v5.0
Troubleshoot installations and workflows
Cource Outline
CRS Product Overview
CRS Design and Ordering
Installation